Dear Customer,
Thank you for visiting our store and placing your trust in our products. Please allow us to share some helpful tips with you! In this guide, you will also find explanations for the labels on our clothing, bags, and wallets.
USAGE AND CARE INSTRUCTIONS FOR CLOTHING ITEMS
Purpose:
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Regular wear: Designed for everyday use under the appropriate weather conditions.
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Spring/Autumn: Suitable for regular use in spring and autumn, except under winter conditions. Only waterproof items provide protection against rain.
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Summer: Recommended only for dry summer weather. These garments are made from breathable materials.
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Winter: Suitable for regular wear in cold weather. Made from thicker fabrics with excellent heat retention. Non-waterproof items do not provide water resistance.
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Occasional wear: Meant for occasional use, for a few hours at a time.
Main categories:
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Occasion wear: Due to the delicate materials, these garments are not designed for heavy or prolonged use. They primarily serve fashion and appearance purposes.
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Leisurewear: Casual clothing with a sporty look, but not suitable for sports activities or all-day wear.
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Everyday wear: Made from materials designed for daily use.
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High-fashion items: These are more delicate than average. They require extra care due to unique designs, patterns, colors, or special materials.
If you are unsure which category your clothing, bag, wallet, or other accessories belong to, please ask one of our staff members in-store or contact our customer service.
IMPORTANT:
DO NOT wash, rinse, or clean clothing, bags, or wallets improperly, as this may cause permanent damage. Wearing products that are the wrong size may also void the warranty.
USAGE AND CARE INSTRUCTIONS FOR ACCESSORIES (BAGS, WALLETS, BELTS, TEXTILES)
Materials used in our products:
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Leather
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Vegan leather
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Textile
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Synthetic (care as textile)
Care warning:
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Only put items in your bag that are appropriate for its size and purpose (maximum weight: 5 kg). Overloading may damage handles, straps, or seams.
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Clean and maintain bags and wallets according to the materials listed above to prevent premature damage.
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Warranty conditions also apply to bags, wallets, and other accessories.
WASHING GUIDE
Taking proper care of your clothing not only extends its lifespan but also contributes to environmental protection. Care labels show the best way to wash and care for your garments.
General tips:
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Remove detachable accessories, close zippers, and fasten Velcro before washing.
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Use laundry bags for delicate items.
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Only use a tumble dryer if the care label allows it, and always follow the recommended temperature settings.
Specific materials:
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Knitwear: Lay flat to dry in its original shape to prevent distortion.
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Canvas: This natural material can lose its shape when wet. Hot ironing restores its form. For best results, iron inside out to preserve shine.
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Viscose: A natural fiber made from cellulose. It loses its shape when wet but can be restored with steam ironing.
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Silk: Very delicate. Use detergent for delicate fabrics and avoid stretching while wet.
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Wool: Often airing is enough. If washing, use delicate detergent and either hand wash or set your washing machine to a hand-wash program. Steam after washing to restore its natural shine.
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Denim: Wash inside out to avoid fading. Remove from the machine promptly to prevent creases. Dark denim may transfer color to light-colored clothes or shoes.
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Leather and Suede: Clean only at professional leather cleaners. Treat leather items with shoe polish or waterproofing spray to increase water and dirt resistance. For suede or nubuck, use waterproof spray only. Avoid rain and humidity to prevent staining or color loss.
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Down jackets: Add tennis balls to the dryer to help the filling distribute evenly. Shake occasionally during drying to maintain loft. Ensure the item is completely dry before storage.
PRODUCT LABELS AND ICONS
GENERAL WARRANTY INFORMATION
⚠️ Please note: Warranty claims can be made at any of our stores (Budaörs Korzó, Aréna Futureal, Bajcsy Futureal) for material or manufacturing defects.
Before submitting a warranty claim, please ensure that the product is clean, as improper care may be grounds for claim rejection.
Warranty claim requirements:
A warranty claim may be rejected if:
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The warranty period has expired.
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The damage is caused by improper use, including:
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Incorrect sizing (e.g., item too tight or too loose).
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Incorrect care, cleaning, or storage.
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Damage due to physical, chemical, or other external forces.
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Further damage caused by unprofessional repairs.
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The issue results from normal wear and tear.
If the customer was informed about a defect at the time of purchase, this also excludes warranty claims.
The warranty policy is governed by the Hungarian Civil Code (2013).
Warranty Period Details:
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First 12 months: If you detect any defect, please report it immediately to any of our stores (Budaörs Korzó, Aréna Futureal, Bajcsy Futureal).
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Defects must be reported within 2 months of discovery. We are not liable for any additional damage caused by delayed reporting or continued use of a defective item.
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Beyond 12 months and up to 24 months, the buyer must provide proof (e.g., an independent expert opinion) that the defect existed at the time of purchase.
If the expert opinion confirms the defect and we accept it, we will refund the purchase price.
Warranty Solutions:
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The customer may choose between repair or replacement.
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If neither repair nor replacement is possible, or if it is unreasonable, the customer may request a price reduction or withdraw from the contract (refund).
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Withdrawal is not possible for minor defects.
If the store does not repair, replace, or fails to do so within a reasonable time, the customer may have the product repaired elsewhere at the seller's cost (after prior agreement).
The warranty period resets for repaired or replaced parts.
A Few Helpful Tips:
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Always choose clothing based on its intended use.
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Due to sizing variations, always try items on before purchasing.
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Follow the care symbols on the labels carefully for washing, rinsing, and drying.
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Avoid buying clothes that are too tight, too loose, too small, or too big. This can lead to discomfort and deformation.
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Do not wear vegan leather items all day. Air them out thoroughly after wearing.
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Protect your garments from sharp objects. Cuts, scratches, or abrasions can cause permanent damage that voids the warranty.
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We do not accept returns for size issues or personal preferences if the product has been worn. Returns are only accepted for unworn, brand-new items for hygiene reasons.
Thank you for reading!
We hope this guide helps you enjoy your purchase for a long time. We look forward to welcoming you back among our satisfied customers.
– The Futureal Team
